CLEVELAND, Ohio – (May 31, 2024) – Evarts Tremaine, a specialty insurance agency headquartered in Cleveland, Ohio, has been named a 2024 honoree for the Smart Business Culture Awards.
Since 2017, the Smart Culture Conference & Awards has explored how culture can become an asset to drive performance, transform your organization into an employer-of-choice, and ultimately impact the bottom line. This year’s event honors local organizations that have demonstrated cutting-edge practices in sustaining a Smart Culture. Evarts Tremaine was thrilled to be recognized as one of the 2024 honorees during the presentation and award ceremony on Thursday, May 30th at the Westin in Downtown Cleveland.
“Culture powers our success – it’s what keeps our team united, our clients delighted, and our company thriving,” said John Hannon, CEO of Evarts Tremaine. “We believe a culture of innovation, empowerment, and exceptional service is critical to creating a workplace where our team feels connected and engaged.”
Evarts Tremaine’s commitment to culture is reflected in several key areas:
-
Personal and Professional Development: Evarts Tremaine is dedicated to building a culture that values and supports professional development. Through its professional development tuition reimbursement program, Evarts Tremaine invests in team members’ education, certifications, and ongoing skill development, empowering them to grow their knowledge and advance their careers.
-
Customer Experience: Evarts Tremaine believes that fulfilling work is deeply rooted in the impact it has on others. Their strategy in customer service is about creating a sense of purpose, measured by positive feedback, successful renewals, and loyal client relationships. Each client conversation, testimonial, and policy renewal is a testament to the team’s commitment to delivering great service to their clients. It’s a reminder that their work matters, and that it has a tangible impact on someone’s life and business.
-
Hybrid Virtual Culture: In transitioning to a hybrid work model, Evarts Tremaine has designed an approach that balances flexibility with structure. Recognizing the value of in-person conversation and collaboration, the organization has established guidelines that include a minimum of two days in the downtown Cleveland office each week for team days. These days are earmarked for team meetings, collaborative projects, and fostering the kind of direct interactions that Evarts Tremaine believes are essential for a strong team.
“Our culture influences our company’s success in three key areas: attracting and retaining top talent, driving exceptional client service and loyalty, and fueling our continuous improvement initiatives,” added Hannon. “We are thrilled to be recognized as a 2024 Smart Business Culture Awards honoree, as it validates our commitment to creating a dynamic, adaptive, and supportive work environment for our team.”
About Evarts Tremaine
Founded in 1844, Evarts Tremaine is recognized as one of the first independent insurance agencies in Cleveland, Ohio. Now serving all 50 states, Evarts Tremaine has built their specialty insurance agency creating innovative solutions for even the toughest risk management challenges. With a focus on excellent customer service and a strong positive culture, the organization has established a reputation for excellence in the insurance industry and the greater Cleveland community.
